Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
central location
clean rooms
uncomfortable bed
lack of service improvement
7.8/10
Very good
Rooms
7.2
Location
9.2
Service
7.7
Dining
7.3
Guest reviews
7.8/10
based on 6 reviews
7.6
7.6/10 based on 2889 reviews
Bill
United States,
May
2024
7.4/10
The hotel had a good big bed in the suite with a kitchen, but unfortunately, the bed was very uncomfortable, sinking in during my stay. However, there were shops and commercial services available, and a welcome drink was offered. The location was just in the historical city center, which was a great plus. The rooms were clean and comfy. The facilities were satisfactory.
Rooms
7.0
The room with a good big bed in the suite with a kitchen was clean and comfortable, however, the bed was very uncomfortable, sinking in.
Service
6.0
There were shops and commercial services available, and a welcome drink was provided.
Location
9.0
The hotel's location in the historical city center was a major highlight, making it very convenient for exploring the area.
Dining
8.0
I enjoyed the dining experience with tons of options, including cold coffee, but information about whether breakfast was included was not provided.
Facilities
7.0
The hotel's facilities were satisfactory, meeting basic needs during my stay.
central location
uncomfortable bed
George
United States,
November
2023
9.0/10
The hotel has stunning rooms with beautiful views and a kitchenette, ideal for young families. The huge balcony is a major plus, but some rooms have only a small veranda. The service was outstanding on both days of our stay, despite informing the receptionist. The location is right in the heart of the city, just off the main square Markt, offering a convenient base for exploring. The dining options were plentiful, and having cold coffee included was a nice touch. The facilities provided were top-notch, ensuring a comfortable and enjoyable stay.
Rooms
9.0
The rooms offer beautiful views and come with a kitchenette, perfect for young families. The huge balcony was a highlight, but some rooms only had a small veranda.
Service
9.0
The service was exceptional on both days of our stay, surpassing expectations even after informing the receptionist.
Location
10.0
The hotel is ideally situated in the heart of the city, just off the main square Markt, making it a prime location for exploring all the attractions.
Dining
8.0
The dining experience was delightful with plenty of options, including the bonus of cold coffee being included.
Facilities
9.0
The facilities provided were exceptional, adding to the overall comfort and enjoyment of our stay.
Eric
United States,
October
2023
5.8/10
The hotel is perfectly located in the heart of the city, just off the main square Markt, making it convenient for exploring. The rooms offer a beautiful view but are in need of some maintenance, and the unmade bed full of crumbs was a downside. The service was inconsistent, despite informing the receptionist. The dining options included light salads, but the lack of variety was disappointing. Overall, a mixed experience with room for improvement.
Rooms
5.0
The rooms with a kitchenette are ideal for young families but were in very shabby condition, with a broken mirror. The beautiful view compensated somewhat, but the unmade bed full of crumbs was off-putting.
Service
5.0
Despite informing the receptionist, the service was inconsistent on both days of our stay. While some aspects were satisfactory, the overall experience left room for improvement.
Location
8.0
The hotel's location is excellent, just off the main square Markt in the heart of the city. Being so close to the city center was a major plus, making it convenient to access various attractions.
Dining
6.0
The dining options included light salads, but the lack of variety was noticeable. More choices would have made the dining experience more satisfying.
Facilities
6.0
Some improvements could enhance the overall guest experience.
Great location
Shabby condition
John
United Kingdom,
October
2023
7.8/10
The hotel had rooms with kitchenettes ideal for young families, although mine had an unmade bed full of crumbs, coupled with the same old unkempt decor. On the bright side, there was a small terrace to enjoy. The service was a hit on both days of our stay despite our concerns, and there were shops and commercial services available. The location was centrally situated near the Christmas markets at the city center, making exploring quite convenient. The dining experience, although included, left me longing for more options beyond the tons provided with a side of cold coffee. Overall, a mixed bag of comfort and convenience with a sprinkle of disappointment.
Rooms
7.0
My room had an unmade bed full of crumbs and the decor felt outdated, but I enjoyed the small terrace.
Service
9.0
The service was attentive both days, despite initial concerns raised at the reception desk.
Location
9.0
The hotel's location right in the center near the Christmas markets was a major plus for exploring.
Dining
6.0
While the dining was included, the limited options and cold coffee left more to be desired.
Facilities
8.0
The facilities offered were adequate for a comfortable stay.
Clare
United Kingdom,
September
2023
8.4/10
I absolutely loved my stay at this hotel! The rooms were spacious with a huge balcony, even though the decor was a bit outdated, it had a cozy charm to it. The kitchen in the room was definitely a plus. The service was top-notch, and despite a few hiccups at the reception desk, the staff went out of their way to assist us. The location couldn't have been better, right in the market square, making it super convenient to explore the town. However, the cleanliness during breakfast was a bit lacking. The dining experience offered tons of options, including complimentary bread, and the facilities were great overall.
Rooms
7.0
The rooms were very good with a huge balcony, although the decor was a bit old and unkempt.
Service
9.0
The service was excellent on both days of our stay, despite a small issue with the receptionist.
Location
10.0
The hotel is situated right in the center of the market square, perfect for exploring the town.
Dining
8.0
The dining experience was pleasant, with a variety of options and complimentary bread.
Facilities
8.0
The hotel offers great facilities for a comfortable stay.
convenient location
old decor
Alice
United Kingdom,
August
2023
8.4/10
This hotel offers a great location with a huge balcony for the suite, and bunk beds room options. The service at the reception desk was consistent, and we enjoyed a welcome drink. The hotel is situated right in the historical city center with Christmas markets nearby, making it very convenient for exploring the attractions. The dining experience provided tons of options, and we found the international dishes satisfying. The facilities were well-equipped, enhancing our overall stay.
Rooms
8.0
The suite with a double bed and a huge balcony was very good, providing a comfortable stay.
Service
9.0
The service at the reception desk was attentive on both days of our stay, and we appreciated the welcome drink.
Location
9.0
The hotel is located right in the historical city center, surrounded by Christmas markets, which was perfect for exploring the area.
Dining
8.0
The dining experience offered a variety of international dishes, which we found enjoyable.
Facilities
8.0
The hotel's facilities were well-equipped, enhancing our overall experience.
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